Terms And Conditions

1. In these conditions “we”, “us” and “our” refer to Oneida Air Systems Ltd (company no. 6270884) You can write to us at 31,Wilson Road, Hadleigh,Suffolk, IP7 5RU or send e-mail to sales@oneida-air.co.uk. These are also the addresses to write to if you have any complaints. “You” and “your” refer to the customer who places an order with us.

2. We reserve the right not to accept any order. Once your order is accepted by us, a contract will come into force, on the terms and conditions set out here.

3. We will try to deliver your goods as soon as practicable. You should tell us as soon as possible if you do not receive your goods within one week of placing your order or within one week of any estimated delivery date that we give you. Please note that any dates quoted by us for delivery are estimates only. If we are unable to deliver your goods within 30 days of your order, you may cancel your order and get a full refund for those goods.

4. When you receive the goods, you should check them as soon as possible, and let us know within 10 days of receipt if there are any problems. Please retain all packaging until you are satisfied with the goods. You will be responsible for any loss or damage to the goods which, occurs after they have been delivered to you. Nothing in this clause shall prejudice the rights of the customer under this agreement.

5. We will require payment of the price for the goods in full before we despatch them unless we agree otherwise in writing with you.

6. All the goods that we supply will remain our property until you have paid for them in full, including all delivery charges. If you sell the goods you agree to hold the sale proceeds upon trust for us until you have paid us for them in full.

7. Every effort is made to ensure that our prices and descriptions are accurate at the time of going to press. If an error is found or if manufacturers’ prices or products change, we will inform you as soon as possible and offer you the option of cancelling your order or reconfirming your order with the revised price or product. We are under no obligation to provide goods to you at an incorrect (lower) price if the pricing error is obvious and could reasonably have been recognised by you as a pricing error. Where indicated VAT is quoted at 15% and may be subject to change without notice in line with government legislation.

8. The information and advice contained in our sales documentation is for general guidance purposes only. You are responsible for determining whether it applies to your particular situation. In particular, please read all manuals and safety instructions provided with our goods, and follow them carefully at all times.

9. You can cancel your order for any reason and get a full refund at any time before you receive the goods, or the end of 7 working days after the day you receive the goods. A working day is any day other than weekends and public holidays. To cancel your order you should write to us within that time to the address in clause 1 of these conditions.

If you have already received the goods:

a. you can only exercise this right to cancel your order if the goods are still in a re-saleable condition and you have retained the packaging;

b. you must return the goods to us at your own cost to the address in clause 1 of these conditions (unless we are at fault, in which case we will arrange collection);

c. you must take care to ensure the goods are not damaged in the meantime;

d. if you do not return the goods as required, we may charge you the costs of recovering them ourselves.

10. You may return goods for a credit or to exchange strictly in accordance with our published Returns Policy. In the event of a conflict between these terms and conditions and the Returns Policy, these terms and conditions shall prevail.

11. We will not be liable for any delay in delivering the goods which is due to events or circumstances beyond our reasonable control or for any business losses.

12. Nothing in these conditions will limit our liability in cases of fraudulent misrepresentation, negligence causing personal injury or death or defective products causing personal injury, death or damage to non-business property.

13. If we fail to enforce any of these conditions, that does not mean that we have waived any of our rights and we retain the right to enforce any of these conditions at any time.

14. This particular clause only applies if you are buying goods from us for the purposes of your trade, business or profession and you are not classified as a consumer under UK consumer protection legislation. If you are such a business customer, clause 9 of these conditions will not apply, we will not be liable for any consequential loss and subject to clause 12 our maximum liability shall be limited to the price of the goods

15. Nothing in these conditions affects your statutory rights as a consumer. You may obtain information about your statutory rights from your local Trading Standards Department or Citizens Advice Bureau.

16. In the event that you are a consumer outside the United Kingdom, clause 6 shall not apply in any event and you will be supplied with separate terms relating to export sales.

17. English law shall apply to these conditions.

Data Protection Act

We will validate name, address and other personal information supplied by you during the order process against appropriate third party databases. By accepting these terms and conditions you consent to such checks being made. In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information. You can rest assured that this is done only to confirm your identity, that a credit check is not performed and that your credit rating will be unaffected. All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998.